FAQ
About Us
Q: What is Organic Fruit Tree And Herb?
A: Organic Fruit Tree And Herb is an online retail business offering a curated selection of organically grown live plants, bare root seedlings, scionwood cuttings, and seeds. We are based in Los Angeles, California, and ship to addresses within the contiguous 48 United States.
Q: What products do you sell?
A: Our product catalog includes:
- Live potted plants (herbs, fruit trees, and specialty plants)
- Bare root seedlings
- Scionwood cuttings for grafting
- Herb and vegetable seeds
All our plants are organically grown without synthetic pesticides or fertilizers. Seeds are non-GMO and open-pollinated where specified.
Ordering
Q: How do I place an order?
A: Browse our product catalog, add items to your cart, and proceed to checkout. You will need to provide your shipping address and payment information to complete your purchase. You will receive an order confirmation email once your order is successfully placed.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, and Discover. All transactions are processed securely through PCI-DSS compliant payment processors. We do not store your full credit card details on our servers.
Q: Do you charge sales tax?
A: No, we do not charge sales tax on any orders. The price shown at checkout is your final total.
Q: Can I modify or cancel my order after placing it?
A: You may request to modify or cancel your order before your order has been shipped. Please contact us immediately at info@organicfruittreeandherb.com with your order number. We will do our best to accommodate requests received promptly after purchase.
Q: Why was my order cancelled?
A: We reserve the right to cancel orders due to pricing errors, items being out of stock, suspected fraud, payment verification issues, or shipping address outside our delivery area. If your order is cancelled, you will be notified and receive a full refund.
Q: Can I place an order without creating an account?
A: Yes, you can check out as a guest without creating an account. However, creating an account allows you to track orders, save addresses, and view order history.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship to addresses within the contiguous 48 United States only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.
Q: Is shipping free?
A: Yes, we offer free shipping on all orders with no minimum purchase required. We do not charge any handling, processing, or additional fees.
Q: How long does it take to receive my order?
A: Our handling time is 1–3 business days. After shipment, estimated delivery is 4–7 business days. Total estimated time from order to delivery is approximately 5–10 business days, depending on your location and carrier conditions.
Q: What is your order cut-off time?
A: Orders placed before 5:00 PM Pacific Time are typically processed the same or next business day. Orders placed after the cut-off time or on weekends and holidays will begin processing on the next business day.
Q: How are live plants shipped?
A: Live plants are carefully wrapped, secured, and packaged to minimize movement and damage during transit. During extreme weather, we may use insulated packaging, heat packs, or cold packs to protect your plants. We select shipping methods that prioritize transit speed.
Q: How are scionwood cuttings shipped?
A: Scionwood cuttings are wrapped in moist material and packaged in protective boxes to maintain freshness during transit. They are shipped to arrive as quickly as possible to ensure viability.
Q: Will I receive tracking information?
A: Yes, you will receive a shipping confirmation email with a tracking number and link once your order has been dispatched. If you do not receive tracking information within 3 business days of placing your order, please contact us.
Q: My order contains multiple items. Will they arrive together?
A: If your order contains multiple items, they may be shipped separately and arrive on different days. You will receive a shipping confirmation email for each shipment. There are no additional charges for partial shipments.
Q: What happens if I am not home to receive my package?
A: Our carriers will attempt delivery to the address provided. If delivery is unsuccessful, the carrier may leave a notice with instructions for re-delivery or pickup. For live plant orders, we strongly recommend arranging for someone to receive and unpack the package promptly to avoid exposure to extreme temperatures.
Returns & Refunds
Q: What is your return policy?
A: You may request a return within 30 days of delivery, provided the item is unused, undamaged, and returned in its original packaging with all tags and labels intact. We provide free return shipping with a prepaid label upon authorization.
Q: How do I start a return?
A: To start a return, email us at info@organicfruittreeandherb.com with your order number and reason for return. If the item arrived damaged or incorrect, please include clear photos of the product and packaging. We aim to respond to return requests within 24 hours.
Q: What items cannot be returned?
A: The following items are not eligible for return:
- Live plants that have been repotted, planted, or removed from their original container
- Scionwood cuttings that have been grafted or used
- Seeds that have been opened, planted, or tampered with
- Items that have been used, altered, or personalized
- Items without original packaging, tags, or labels
- Items damaged after delivery due to improper care
- Plants that perished due to failure to retrieve the package promptly
- Gift cards
Q: What is your Dead on Arrival (DOA) policy for live plants?
A: All claims for damaged, dead, or incorrect plants must be reported within 14 days of delivery. Contact us at info@organicfruittreeandherb.com with your order number and clear photos of the plant, root system, and original packaging. We will review your claim and offer a replacement or full refund at no cost to you.
Q: What qualifies as Dead on Arrival?
A: A plant qualifies as DOA if it arrives visibly dead, severely wilted beyond recovery, with major physical damage caused during shipping, or if rot or disease is present upon arrival that was not caused by post-delivery care.
Q: What does not qualify as DOA?
A: Minor leaf drop, slight wilting, or cosmetic damage that is normal during transit does not qualify as DOA. Plant decline due to improper care, incorrect watering, or unsuitable environment after delivery also does not qualify.
Q: What if my scionwood cuttings arrive damaged or I receive the wrong variety?
A: If your scionwood cuttings or seeds arrive damaged or you receive the wrong variety, please contact us within 14 days of delivery with clear photos. We will provide a replacement or full refund. We are not responsible for germination failure due to improper storage or planting conditions after delivery.
Q: How long does it take to receive my refund?
A: Once we receive and inspect your returned item, approved refunds will be issued to your original payment method within 10 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear in your account.
Q: Do you charge restocking fees?
A: No, we do not charge any restocking or administrative fees for returns.
Q: Who pays for return shipping?
A: We cover all return shipping costs. A prepaid return shipping label will be provided at no charge upon authorization of your return.
Product Information & Plant Care
Q: Will the plant I receive look exactly like the photo?
A: Due to the nature of live plants, slight variations in size, color, shape, and appearance are natural and normal. The plant you receive may differ slightly from product photos due to seasonal changes, growing conditions, and natural variation. We strive to represent our products as accurately as possible.
Q: Do you provide care instructions with your plants?
A: Yes, planting and growing instructions are included with every order. Each product also includes growing information on the product page, such as sunlight requirements, growing zones, watering needs, and cold hardiness.
Q: What is the difference between bare root seedlings and potted plants?
A: Bare root seedlings are shipped without soil around the roots, wrapped in moist material to maintain hydration. They are dormant plants that should be planted promptly upon arrival. Potted plants are shipped in containers with soil and are actively growing. Both types include planting instructions.
Q: What are scionwood cuttings?
A: Scionwood cuttings are sections of dormant wood from a fruit tree variety, used for grafting onto rootstock. They are not rooted plants and require grafting knowledge to use successfully. Each order includes grafting instructions. Scionwood is guaranteed viable upon arrival.
Q: Do you guarantee successful grafting?
A: We guarantee that scionwood will be viable upon arrival. However, successful grafting depends on your skill, technique, and environmental conditions. We cannot guarantee specific grafting outcomes but include detailed instructions with every order.
Q: What growing zones are your plants suitable for?
A: Growing zones vary by product. Each product page includes specific growing zone information. Please check the product description to ensure the plant is suitable for your climate before purchasing.
Q: My plant looks stressed after shipping. Is this normal?
A: Yes, it is normal for live plants to experience minor leaf drop, slight wilting, or soil displacement during shipping. These are temporary effects of transit stress. Your plant should recover within a few days of being placed in its new environment with proper care.
Q: What if my seeds do not germinate?
A: We provide seeds that meet quality standards at the time of sale. Germination rates depend on planting conditions, storage, and care provided by the customer. We cannot guarantee germination or plant growth outcomes. Seeds must be stored properly after receipt; we are not responsible for germination failure due to improper storage or planting conditions.
Privacy & Security
Q: How is my personal information protected?
A: Your privacy is important to us. Our Site uses SSL encryption to protect all data transmitted during checkout and account creation. Payment information is handled by PCI-DSS compliant third-party processors, and we do not store your full credit card details. Access to personal information is restricted to authorized personnel only.
Q: What information do you collect?
A: We collect contact information (name, email, phone, address), payment information (processed securely and not stored on our servers), order information, and automatically collected data such as device information, usage data, and cookies.
Q: Do you sell my personal information?
A: No, we do not sell, trade, or rent your personal information to third parties for their marketing purposes.
Q: What are my privacy rights?
A: You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time. California residents have additional rights under CCPA/CPRA, including the right to know what information we have collected and the right to opt out of data sharing. To exercise any of these rights, please contact us at info@organicfruittreeandherb.com.
Q: Do you use cookies?
A: Yes, we use cookies and similar technologies to enhance your browsing experience, maintain shopping cart functionality, analyze site traffic, and deliver relevant marketing. You can control cookie preferences through your browser settings.
Q: How long do you keep my information?
A: We retain order information for at least 3 years to comply with tax, accounting, and consumer protection laws. Account information is retained until you delete your account or request removal. Marketing data is retained until you unsubscribe or request deletion.
Q: Is your Site intended for children?
A: No, our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Contact Us
Q: How can I contact you?
A: You can reach us through any of the following methods:
| info@organicfruittreeandherb.com | |
| Phone | +1 (213) 503-8135 |
| Address | 663 S Record Ave, Los Angeles, CA 90023 |
| Business Hours | Monday through Sunday, 8:00 AM to 5:00 PM |